How to Manage Organization Billing

Organizations with multiple facilities can manage billing and renewals from a single page. Your organization can be configured for either consolidated billing or per-facility billing.

Billing Models

- **Per-Facility Billing** — Each facility receives its own individual invoice based on its membership tier and user count
- **Organization-Level Billing** — All facilities are combined into a single consolidated invoice for the organization

Your billing model is configured by your account administrator. Contact support if you need to change your billing model.

Renewing Facility Memberships

1. Navigate to **Manage Multiple Facilities**
2. The **Facility Membership** section (selected by default) displays a table of all facilities in your organization with:
- Facility name
- Current renewal date
- Membership level (Platinum, Gold, Silver)
- User and guest count
- Annual fee
3. Select a renewal duration from the dropdown: **1 year**, **2 years**, or **3 years**. The total price updates automatically
4. Click **Renew All Facilities** to proceed

Completing a Renewal

The renewal process follows three steps:

Step 1: Review Facilities
Review the list of facilities and their membership details. Select your preferred renewal duration. Click **Renew All Facilities** to proceed.

Step 2: Confirm Billing Address
Enter or verify your billing information:
- Company name
- Company address
- Country

Click **Confirm Address** to proceed to payment.

Step 3: Review Order and Pay
Review your order summary, which includes:
- Renewal duration
- Line items for each facility (per-facility billing) or a single consolidated line (organization billing)
- Total price with any applicable discounts

You can optionally enter an invoice reference number or apply a discount code. Then choose one of the following:
- **Generate Invoice** — Creates a PDF invoice for offline payment
- **Pay Now** — Opens the payment modal with available payment methods (credit card, Alipay, or WeChat Pay)